We aim to ship orders within 24 hours. However, during peak times
(like holidays or big sale events), processing may take a bit
longer - up to 2-3 business days. Rest assured, as soon as your
order is on its way, we’ll keep you updated with the tracking
details.
We are currently shipping exclusively within India.
P.S.: In case any of the freebies were not selected during
the order process, we will not be including it in the shipment.
You may choose to cancel your order before the shipment is
generated and place a new order with the missing item. In case
your selected freebie is not in stock, Layers reserves the right
to include another color/exclude it as per availability. Please
note that free items are not eligible for returns or replacements.
Once your order ships, you’ll receive a confirmation email with a tracking ID. You can use this ID to follow your order’s journey on our logistics partner’s website or simply click here and enter your order details for easy tracking.
You can cancel your order online from your Layers account within 3
days of purchase. Log in using your registered email address and
check your order details under 'My Orders'. Cancellations aren’t
possible once order has been shipped or accepted during delivery.
Refunds are automatically initiated to the original payment source
upon order cancellation and typically reflect within 3 to 7
business days, depending on your payment provider.
You can cancel your order online from your Layers account within 3
days of purchase. Log in using your registered email address and
check your order details under 'My Orders'. Cancellations aren’t
possible once order has been shipped or accepted during delivery.
Refunds are automatically initiated to the original payment source
upon order cancellation and typically reflect within 3 to 7
business days, depending on your payment provider.
Once an order is placed, changes to the color or item selected cannot be made. However, you may cancel the order online before it is shipped and place a new one as per your preference. Please note, cancellations will not be possible once the order has been shipped.
At Layers, we strive to ensure the satisfaction of our customers. However, we do not offer refunds once a sale has been completed and the product has been successfully delivered. Please note, we do not offer refunds based on looks, feel, or quality preferences. If the product is faulty or damaged, we offer a replacement.
If you experience any issues, we’re here to help! Please review
our policy below regarding returns and replacements.
For Mobile/Laptop Skins:
If you notice a manufacturing issue with your mobile skin, you can
request a replacement within 3 days of delivery.
For Anarc:
If you notice a technical issue with your smartwatch, you can
request a replacement within 7 days of delivery. We’ll send out a
fresh one after a quick check. If there’s no issue found, we’ll
return your original unit.
Click here to submit your request
for replacement
If you raise a claim after 7 days but still within the warranty
period, we’ll test it and replace it with a comparable unit if
needed. And if your model is out of stock, we’ll offer an
equivalent alternative, keeping your warranty intact based on the
original purchase date.
If your smartwatch arrives damaged, is the wrong item, or is
missing accessories, please let us know within 24 hours of
delivery. Just shoot us an email with your order ID and some pics
of the product, and we’ll get it sorted out.
If your packaging looks tampered with or damaged, it’s best to
refuse the order upon delivery.
If your item arrives damaged, hit us up
within 24 hours of delivery. Unfortunately, we can't
consider reports that come in after this window. To keep things
smooth, we recommend recording an unboxing video before you dive
in. This video acts as proof in case of any damage, making the
claims process easier.
Product Type
Replacement timeline
Anarc Smartwatch
7 days
Layers Arc
24 hours
Phone and Laptop Skins
3 days
Your Anarc Smartwatch is backed by a 1-year limited warranty that
kicks in from the moment you unbox it. This coverage lasts for 12
months from your purchase date, regardless of usage. Note that
Mobile/Laptop skins are not covered under this warranty.
If you encounter any issues, simply get in touch with us, and
we’ll assist you with troubleshooting or getting your watch issues
fixed/replaced under the warranty.
To save your hassle, we don't have physical service centers. The
good part is that we offer the convenience of claiming the
warranty at your doorstep. We will offer remote assistance for
software issues, and any hardware issues will be addressed through
doorstep pickup and delivery.
We’ve got you covered for certain defects during the warranty
period for Anarc which includes:
-Battery Woes: If your battery isn’t performing like it
should, we’ll take care of it. Just keep in mind that battery life
may diminish over time.
-Software Snags: Any hiccups with the factory-installed
software or firmware are on us. Most software issues can be
resolved remotely, so you’re in good hands!
We want you to get the most out of your smartwatch experience, but
there are a few things that aren’t covered by our warranty, like:
- Physical Damage: Scratches, dings, or any damage from mishaps.
- Normal Wear and Tear: Because life happens, and your watch
might show signs of love.
- Unauthorized Fixes: If you’ve let someone else tinker with
your watch, we can’t cover that.
- Damage from misuse, accidents, or unauthorized repairs.
- Issues from exposure to liquids, extreme temperatures, or
pesky critters.
- Regular wear and tear from everyday use.
Remember, this warranty won’t cover:
If something’s gone wrong and you think it’s covered, just reach out to our friendly customer support
team within the warranty period. Here’s what we need:
We’ve partnered with Snapmint to offer flexible payment options,
making it easier for you to own the products you love. Here’s a
quick overview of how the Snapmint payment plan works:
- Snapmint’s payment plan is available to eligible customers at
checkout based on Snapmint's criteria.
- Eligibility may depend on your credit profile and prior
payment history with Snapmint.
- You may be required to make a small down payment at the time
of order placement to activate the Snapmint payment plan.
- The remaining balance is split into EMIs that can be paid over
3/6 months.
- Certain EMI options may offer 0% interest, while others may
carry a nominal interest rate. Interest terms, if applicable,
will be clearly specified at checkout.
- Snapmint EMIs are automatically debited from your registered
bank account, credit card, or wallet as per the schedule.
Note: If you cancel your order or initiate a return, any refunds
will be processed according to their policy. Snapmint may adjust
or terminate remaining installments depending on the refund
amount.
To make your shopping experience easier, Layers offers a Partial
Payment option in association with Gokwik. Here’s how it works:
Initial Payment at Checkout: At the time of placing your order,
you will be required to pay a partial amount upfront. This
amount is a portion of your total order value and confirms your
commitment to the purchase.
Remaining Balance Payment:
For COD: The remaining balance will be collected at the
time of delivery by our delivery partner.
For Pre-payment: If you prefer to complete your payment
before delivery, you can do so one week before shipment using a
link we’ll send to you via our payment partner. This link will
allow you to securely complete your payment online.
Please note that the initial payment made during order placement
is non-refundable. In the event of an order cancellation or
return due to logistical reasons, the payment made will be
non-refundable.